Welcome to Precious Health Radiology

No preparation is required for cone beam CT; some items around your face and neck may need to be removed at the appointment – our radiographer will advise you at the appointment. We recommend arriving 5-10 minutes before your appointment to ensure that any questions can be answered and your referral can be checked.

It is important to us that your appointment is comfortable and anxiety-free. We have created welcoming and soothing waiting and examination rooms that feel more like home than a clinic.

When you arrive at Precious Health, you will be welcomed by one of our medical receptionists. At your appointment, our radiographer will introduce themselves, and take you to one of our welcoming and relaxed cone beam CT rooms. It will contain the cone beam CT equipment; chairs (including for accompanying family, friends, and/or carers); soft music; and beautiful plants and paintings. We will provide a wheelchair to assist with mobility on request.

Our radiographer will discuss with you which metal objects around your face and neck may need to be removed for the examination (including spectacles, hearing aids, jewellery, hairpins, and removable dental work). They will provide you with a box to place your belongings in. A gown will be provided where necessary.

Next, you will be invited to stand at the cone beam CT – please advise the radiographer if you would like assistance. You will be asked to place your head on a chin rest and bite down gently on a sterile plastic mouthpiece to keep your teeth and jaw in the right position. You will also be asked to keep your head and jaw still, so that high-quality images can be taken.

The equipment’s rotating arm will move around (but not touching) your face while the radiographer takes the images. It is a relatively quiet and quick process, taking a few minutes to collect in total. The radiographer will assess each image to ensure it is high quality. It is a non-invasive and painless procedure.

Throughout the appointment, the radiographer will talk you through the procedure, what is happening, and why. We encourage you to let us know if you have any concerns or feel uncomfortable at any time.

At the end of the appointment, you can put on anything that needed to be removed for the examination.

To ensure a smooth and efficient appointment, please bring the following:

• Your referral from your healthcare provider
• An up-to-date Medicare card
• Any relevant healthcare, pension, or student cards

For a seamless Medicare rebate, we recommend linking your debit card to Medicare beforehand to avoid any delays with refunds.

Your images will be carefully reviewed by one of our radiologists, and a detailed report will be prepared for your referring health practitioner within 4-5 business days (excluding emergencies).

The report will be sent directly to your referring provider via fax or email. To ensure timely follow-up and care, please have an appointment booked with your referring health practitioner to discuss your results.

Your safety is our highest priority at Precious Health Radiology. CBCT (Cone Beam CT) scans are a specialised imaging procedure that uses a focused X-ray beam to capture detailed 3D images. While this technology uses radiation, the exposure is minimal and carefully controlled to ensure safety without compromising image quality.

If you are pregnant or suspect you may be, please inform our radiographer. We will take additional precautions or recommend an alternative procedure to protect your unborn baby.

Our safety practices include:

• Thorough sanitisation of all CBCT equipment, beds, and chairs with medical-grade wipes after each appointment
• Radiographers wearing surgical masks during procedures
• Strict policies for staff to remain at home if experiencing cold, flu, or gastro-like symptoms

We ask all visitors to wear a face mask, which we can provide upon request. If you are feeling unwell, please reschedule your appointment to prioritise the health and safety of everyone in our clinic.

We are a licensed radiology clinic and work to maintain the latest regulations. Our radiographers and radiologists are licensed to perform scans and provide medical reports, respectively.

This service is bulk-billed for patients with a valid Medicare card referred by GPs and specialists, not dentist. A $130 fee for this service applies.

For non-Medicare card holders, we accept the following payment methods:

• Cash
• All major credit cards
• EFTPOS

If you have any questions about fees or payment options, please feel free to contact our friendly reception team before your appointment.

You will receive an SMS, email and a courtesy call in the lead-up to the appointment; we reserve the right to cancel if we are unable to confirm your attendance.

We understand that it is sometimes necessary to cancel or reschedule – please call us to do so. Appointments not attended will incur a $20 administration fee, billed at your next appointment.

Please reschedule if you are experiencing any cold, flu or gastro-like symptoms.

No specific preparation is needed for dental X-rays. However, you may be asked to remove any items around your face and neck, such as jewellery, glasses, or metal accessories. Our radiographer will guide you through this process during your appointment.

To ensure a smooth experience, we recommend arriving 5-10 minutes early. This allows time for any questions you may have to be addressed and for us to confirm your referral details.

What to expect

At Precious Health Radiology, we strive to ensure your appointment is as comfortable and stress-free as possible. Our welcoming and calming waiting and examination rooms have been designed to feel less like a clinic and more like home.

When you arrive
You’ll be greeted by one of our friendly medical receptionists, who will assist with any questions and confirm your referral details. Our radiographer will then introduce themselves and guide you to the dental X-ray room, a clean and sterile medical space equipped with advanced imaging technology and seating for family, friends, or carers. Wheelchairs are available upon request to assist with mobility.

During the procedure

• The radiographer will explain which items around your face and neck—such as glasses, jewellery, hearing aids, hairpins, or removable dental work—may need to be removed. A box will be provided for your belongings, and a gown will be offered if required.
• You’ll be invited to sit comfortably in the dental X-ray chair. If you need assistance, please let us know.
• To position your teeth and jaw correctly, you’ll gently place your head on a chin rest and bite on a sterile plastic mouthpiece. You’ll be asked to remain still to ensure the best image quality.
• The equipment’s rotating arm will move around your face without touching you. The process is quick, relatively quiet, and painless, taking approximately 10-60 seconds to complete.

The radiographer will assess the images on the spot to confirm they meet our high-quality standards. Throughout the procedure, they’ll explain each step, answer any questions, and ensure you are comfortable at all times.

After the procedure
Once the imaging is complete, you can replace any items that were removed, and you’ll be ready to continue your day.

To ensure a smooth and efficient appointment, please bring the following:

• Your referral from your healthcare provider
• An up-to-date Medicare card
• Any relevant healthcare, pension, or student cards

For a seamless Medicare rebate, we recommend linking your debit card to Medicare beforehand to avoid any delays with refunds.

Your images will be carefully reviewed by one of our radiologists, and a detailed report will be prepared for your referring health practitioner within 4-5 business days (excluding emergencies).

The report will be sent directly to your referring provider via fax or email. To ensure timely follow-up and care, please have an appointment booked with your referring health practitioner after they receive your results.

Your safety and well-being are our top priorities. Dental X-rays are a painless and non-invasive procedure. While they do use radiation, the exposure from a single dental X-ray is minimal—less than the amount typically received in a single day.

If you are pregnant or think you might be, please inform our radiographer. We will take additional precautions to minimise radiation exposure to your unborn baby or recommend an alternative procedure if needed.

Our safety practices include:

• Sanitising patient beds and chairs with medical-grade wipes between appointments
• Radiographers wearing surgical masks during all procedures
• Strict sick leave policies for staff experiencing cold, flu, or gastro-like symptoms

We kindly ask all visitors to wear a face mask, which we can provide upon request. If you are feeling unwell with cold, flu, or gastro-like symptoms, please reschedule your appointment for a later date to ensure the safety of all patients and staff.

We are a licensed radiology clinic and work to maintain the latest regulations. Our radiographers and radiologists are licensed to perform scans and provide medical reports, respectively.

This service is bulk-billed for patients with a valid Medicare card.

For non-Medicare card holders, we accept the following payment methods:

• Cash
• All major credit cards
• EFTPOS

If you have any questions about fees or payment options, please feel free to contact our friendly reception team before your appointment.

You will receive an SMS, email and a courtesy call in the lead-up to the appointment; we reserve the right to cancel if we are unable to confirm your attendance.

We understand that it is sometimes necessary to cancel or reschedule – please call us to do so. Appointments not attended will incur a $20 administration fee, billed at your next appointment.

Please reschedule if you are experiencing any cold, flu or gastro-like symptoms.

For most ultrasounds, no specific preparation is required. However, certain scans may require:

• Fasting for up to eight hours (e.g., for abdominal ultrasounds)
• Drinking water and holding your bladder for pelvic or pregnancy ultrasounds

Our medical receptionists will provide detailed instructions when you book your appointment, ensuring you are fully prepared for your scan.

We recommend wearing loose, comfortable clothing to allow easy access to the area being examined. Arrive 5–10 minutes early to allow time for your referral to be checked and for any questions you may have to be addressed.

At Precious Health Radiology, we prioritise your comfort and aim to make your ultrasound experience as smooth and anxiety-free as possible. Our waiting and examination rooms are designed to feel welcoming and relaxing, more like home than a clinic.

When you arrive
You’ll be greeted by one of our friendly medical receptionists, who will confirm your details and assist with any questions. A sonographer will then introduce themselves and guide you to our comfortable ultrasound room, equipped with advanced imaging technology, a scanning bed, seating for family or carers, soft background music, and calming décor like plants and artwork. Wheelchairs are available upon request to assist with mobility.

During your ultrasound

• The sonographer will explain the process and advise which clothing or jewellery may need to be removed. A box will be provided for your belongings, and you’ll be offered an examination gown or sheet for privacy. Changing facilities are available, and assistance can be provided upon request.
• Depending on the procedure, you’ll be asked to lie or sit on the scanning bed. A water-based gel will be applied to the area being examined to enhance the quality of the images.
• The sonographer will gently move the ultrasound probe over your skin to capture images. Some pressure may be applied to improve image quality, which might feel slightly uncomfortable but shouldn’t cause pain. You may be asked to adjust your position, breathing, or bladder status for specific scans.

For procedures requiring a transvaginal ultrasound, the sonographer will provide a consent form and explain the process thoroughly. Privacy is ensured, with changing areas and the option to proceed only if you’re comfortable.

Duration of the procedure
Ultrasound scans typically take between 20–60 minutes, depending on the area being examined. Our reception team will inform you of the expected duration when you book your appointment. The sonographer will review each image during the scan to ensure they meet our high standards of quality.

After your appointment
Once the scan is complete, you’ll be provided with paper towels to remove the gel before changing back into your clothing. If you have any concerns or questions, we’re here to assist at any point during your visit.

To ensure a smooth and efficient appointment, please bring the following:

• Your referral form from your healthcare provider
• An up-to-date Medicare card
• Any relevant healthcare, pension, or student cards

For a seamless Medicare rebate, ensure your debit card is linked to Medicare to avoid delays in processing refunds.

If specific preparation is required for your ultrasound, such as fasting or drinking water, please follow the instructions provided when you booked your appointment.

Your images will be carefully reviewed by one of our radiologists, and a detailed report will be prepared for your referring health practitioner within 48 hours (excluding emergencies).

The report will be sent directly to your referring provider via fax or email. To ensure timely follow-up and care, please have an appointment booked with your referring health practitioner to discuss your results.

At Precious Health Radiology, your safety and well-being are paramount. General ultrasounds are a completely safe, painless, and non-invasive procedure that uses sound waves rather than radiation, making it suitable for a wide range of diagnostic purposes.

Our ultrasound rooms are cleaned thoroughly, and we maintain the highest hygiene standards to ensure a safe and comfortable environment for every patient.

Our safety practices include:

• Sanitising ultrasound beds and equipment with medical-grade wipes after each use
• Radiographers and sonographers wearing surgical masks during all procedures
• Strict sick leave policies for staff experiencing cold, flu, or gastro-like symptoms

We kindly ask all visitors to wear a face mask, which we can provide upon request. If you feel unwell, we recommend rescheduling your appointment to ensure the safety of all patients and staff.

Our sonographers are accredited with the Australian Sonographer Accreditation Registry. Our clinic is Quality Innovation Performance (QIP)-accredited for allied healthcare.

This service is bulk-billed for patients with a valid Medicare card.

For non-Medicare card holders, we accept the following payment methods:

• Cash
• All major credit cards
• EFTPOS

If you have any questions about fees or payment options, please feel free to contact our friendly reception team before your appointment.

You will receive an SMS, email and a courtesy call in the lead-up to the appointment; we reserve the right to cancel if we are unable to confirm your attendance.

We understand that it is sometimes necessary to cancel or reschedule – please call us to do so. Appointments not attended will incur a $20 administration fee, billed at your next appointment.

Please reschedule if you are experiencing any cold, flu or gastro-like symptoms.

Minimal preparation is required. You may need to drink lots of water so your bladder is full for the scan so it is easier to see your unborn baby, or empty your bladder – our medical receptionist will let you know depending on the procedure. Please stay hydrated for one week before your scan by consuming 7-10 glasses of water daily, which enables better quality images.

We recommend wearing loose and comfortable clothing that can be easily moved to allow access to your belly. And, we suggest arriving 5-10 minutes before your appointment to ensure that any questions can be answered and your referral can be checked.

It is important to us that your appointment is comfortable and exciting experience. We have created welcoming and soothing waiting and examination rooms that feel more like home than a clinic.

When you arrive at Precious Health, you will be welcomed by one of our medical receptionists. At your appointment, our sonographer will introduce themselves, and take you to one of our welcoming and relaxed ultrasound rooms. It will contain ultrasound equipment; a scanning bed, and chairs for accompanying family, friends, and/or carers; soft music; and beautiful plants and paintings. We will provide a wheelchair to assist with mobility on request.

Our sonographer will discuss with you whether any clothing needs to be removed for the examination – usually, your clothing will be rolled up or down to allow access to your belly. They will provide you with a box to place your belongings in, and an examination gown to wear or a sheet if appropriate. If needed, there are curtains behind which you can change. Assistance can be provided by request.

Next, you will be invited to lie on the scanning bed. Our sonographer will apply a water-based gel, which assists with the imaging, to your belly. They will place a hand-held ultrasound probe on your body and take images. They may move the probe or apply some pressure to capture a better image, which may feel uncomfortable but should not hurt. You may be asked to change positions or adjust your breathing, depending on the procedure. You may also be asked to hold and/or empty your bladder.

The images usually take 5-40 minutes to collect; our medical receptionist will let you know how long it will take.

Throughout the appointment, the sonographer will talk you through the procedure, what is happening, and why. We encourage you to let us know if you have any concerns or feel uncomfortable at any time.

At the end of the appointment, you will be provided with paper towel to wipe off the gel.

To ensure a smooth and efficient appointment, please bring the following:

• Your referral from your healthcare provider
• An up-to-date Medicare card
• Any relevant healthcare, pension, or student cards

For a seamless Medicare rebate, we recommend linking your debit card to Medicare beforehand to avoid any delays with refunds.

We will provide you with a selection of the best images of your unborn baby – the number and type of images will depend on the particular procedure/package.

For medical scans, one of our radiologists will review the images and, within 48 hours (unless an emergency), prepare a report for your referring health practitioner. We will fax/email the report to your referring health practitioner. Please ensure that you have an appointment booked with your referring health practitioner to discuss the results. Reports are not prepared for elective scans.

Obstetric ultrasounds are completely safe, painless, and non-invasive. This routine procedure does not involve needles or radiation, ensuring the highest level of safety for both you and your baby. Please inform our sonographer if you have any skin sensitivities or an allergy to latex, so we can make the necessary adjustments for your comfort.

Our safety practices include:

• Sanitisation of patient beds, chairs, and ultrasound equipment with medical-grade wipes between appointments
• Radiographers and sonographers wearing surgical masks during procedures
• Strict sick leave policies for staff experiencing cold, flu, or gastro-like symptoms

We kindly ask all visitors to wear a face mask, which we can provide upon request. If you are feeling unwell with cold, flu, or gastro-like symptoms, please reschedule your appointment to ensure the safety of all patients and staff.

Our sonographers are accredited with the Australian Sonographer Accreditation Registry. Our clinic is Quality Innovation Performance (QIP)-accredited for allied healthcare.

All Obstetric scans incur a GAP-Fee with the exception of dating scans where is Bulk Billed. Please visit our partner website Precious Glimpse website for obstetric scan pricing. For after-hours appointments (after 6pm or on weekends), a surcharge may will apply. Payment is required on the day – please discuss with our team in advance for alternative arrangements. We accept cash, all major credit cards, and EFTPOS.

You will receive an SMS, email and a courtesy call in the lead-up to the appointment; we reserve the right to cancel if we are unable to confirm your attendance.

We understand that it is sometimes necessary to cancel or reschedule – please call us to do so. Appointments not attended will incur a $20 administration fee, billed at your next appointment.

Please reschedule if you are experiencing any cold, flu or gastro-like symptoms.

General X-ray
No special prep is needed. Wear loose, comfortable clothes and remove jewellery or metal objects near the area being imaged.

Non-contrast CT
Most studies need no fasting or contrast. For abdominal or pelvic CT we may ask you to avoid food for two hours to reduce artefacts. Please wear clothing without zips or metal fasteners; a gown can be provided if required.

Arrival time
Plan to arrive 5–10 minutes before your appointment so our team can confirm your referral, complete any paperwork and answer questions. If you might be pregnant, let us know when you check in.

At Precious Health Radiology we keep every step simple, calm and efficient whether you’re booked for a general X-ray or a non-contrast CT scan.

On Arrival

• Check in with our medical reception team. They confirm your referral and Medicare details and can answer any immediate questions.

• Please arrive 5–10 minutes early to keep the schedule on time.

Your Scan Room

• General X-ray rooms have adjustable chairs or standing supports, soft lighting, music and space for a support person.

• CT rooms feature a wide, low-profile scanner bed and quiet, fast-spinning gantry. Most examinations finish in a few minutes.

During the Examination

1. Preparation: The radiographer explains the scan and asks you to remove jewellery or metal near the area being imaged. A gown and secure box for belongings are provided.

2. Positioning:

   • X-ray: You may stand or sit; wheelchair users can transfer to an X-ray chair with assistance.

   • CT: You lie on the scanner bed; cushioned supports help you stay still.

3. Imaging: You’ll hear a brief buzz (X-ray) or gentle whirr (CT). You might be asked to hold your breath for a few seconds to sharpen the image.

4. Review: Images are checked on the spot to ensure quality before you leave.

After the Scan

• Collect your belongings, change back into your clothes and head home straight away—no recovery time needed.

• A radiologist reports your study and sends the results securely to your doctor, please contact us for current report turn-around times.

Please bring your referral; an up-to-date Medicare card; and any healthcare/pension/student cards. If you haven’t done so, please ensure that you have linked your debit card to Medicare to avoid any Medicare refund delays.

Your images will be carefully reviewed by one of our radiologists, and a detailed report will be prepared for your referring health practitioner within 4-5 business days (excluding emergencies).

The report will be sent directly to your referring provider via fax or email. To ensure timely follow-up and care, please have an appointment booked with your referring health practitioner to discuss your results.

Your wellbeing is our priority. Both general X-ray and non-contrast CT scans use low-dose radiation where possible.

• Pregnancy – If you are, or could be, pregnant, please tell the radiographer. We will adjust the scan or recommend an alternative where appropriate.

• Comfort – Should you feel uncomfortable at any stage, let us know. We can pause or stop the scan and, where possible, consult your referrer before proceeding.

• Hygiene – Beds, chairs and scanners are disinfected with hospital-grade wipes after every patient.

We are a licensed radiology clinic and work to maintain the latest regulations. Our radiographers and radiologists are licensed to perform scans and provide medical reports, respectively.

• Bulk-billed during normal business hours for patients who present a valid Medicare card (9 am – 6 pm, Monday–Friday).

• After-hours fee – A $30 surcharge applies to scans that start after 6 pm on weekdays and to all weekend or public-holiday appointments, including Medicare-eligible studies.

• Private payments – Visitors without Medicare can pay by cash, EFTPOS, or any major credit card.

Questions about fees? Contact our reception team before your appointment and we’ll be happy to help.

You will receive an SMS, email and a courtesy call in the lead-up to the appointment; we reserve the right to cancel if we are unable to confirm your attendance.

We understand that it is sometimes necessary to cancel or reschedule – please call us to do so. Appointments not attended will incur a $20 administration fee, billed at your next appointment.

Please reschedule if you are experiencing any cold, flu or gastro-like symptoms.